AdamEve Review

Adam&Eve understands that returns are sometimes necessary for a wide variety of reasons. As part of our ongoing mission to provide the best customer service possible, Adam & Eve is proud to be the only adult retailer to accept customer returns. Under their 100% Customer Satisfaction Guarantee, you can return any item on the site –excluding adult movies – for any reason whatsoever during the first 90 days of ownership. The customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money. If an item does not perform because of a manufacturer’s defect, then return it to the store. It will be replaced without charge. Adult DVDs can be returned only if they are unopened or faulty due to a manufacturer’s defect.

In most cases orders are processed to be shipped on the same day if the order is placed before 2:45pm (ET). You can determine your actual delivery time with the destination zip code during the checkout process.Standard ShippingDelivered in the eastern United States in 5-8 business days. Delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service.
Standard shipping can be used for any destination including PO/APO/FPO addresses.
Expedited
Delivered in the western United States within 3-5 business days.Place your order before 2:45pm (ET) Monday through Friday, and we will process your order that same day. These orders are delivered by the United States Postal Service.UPS 2-DayDelivered within the continental United States, Alaska, Hawaii or U.S. territory in 2 business days.
If you place your order after the 2:45pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.UPS OvernightDelivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day via UPS.If you place your order after the 2:45pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.UPS Overnight with
Saturday Delivery
Saturday Delivery is available for home delivery in select areas. Additional shipping charges will apply. The Saturday delivery option will appear during the checkout process starting at 3:30pm (ET) Thursday until 2:45pm (ET) on Friday and if available to the location of your delivery address. Availability dates and times are subject to change based on holidays.

Adam & Eve takes your personal privacy extremely seriously. Our company was founded to help protect your privacy, and we’ve gone to court on multiple occasions to defend that right.Adam & Eve takes extra care to safeguard your privacy from the second you land on our homepage to the moment your order arrives at your front door. Here’s just a few of our special measures:
Adam and Eve has comprehensive, companywide standards for maintaining the privacy and safety of your personal and billing information. While we can’t go into explicit details, our safeguards include multi-layered firewalls and virus scans, secured servers, mandatory password changes, and the very latest in computer encryption.
All of our products are shipped as anonymously as possible. Depending on your order, you might receive a plain brown box or a tan business envelope lined with bubble wrap. Because Adam & Eve is a very recognized name, we use an alias on the return address label to protect your privacy.
The efforts to ensure your privacy even extends to your credit card statement. Our name will never appear in your billing statement. Instead, your order will be listed simply as Adam Mail.

For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:
1. Click Here to Print and Fill Out The Returns Request Form. The request form allows us to process your return faster and more efficiently regardless of how you choose to return the item.
2. For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email or by phone at 1-800-765-2326.
OR
Click here to return the item Online. Just follow the easy directions on your screen. Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.
3. After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. Mail everything to:

Adam & Eve 

Dept. R 

P.O. Box 800 

Carrboro, NC 27510